Virgin Media Legal stuff

Looking for our terms and conditions? You've come to the right place. We've set it all out in black and white.

From 17th June 2022, we’re updating our Legal Stuff for our services because of new Ofcom regulations designed to improve your rights when we make changes to your services. We’ve also made it clearer which changes are allowed under the contracts. Some of the changes taking effect from 17 June 2022 are shown as separate links listed below, whilst other updated terms are two clicks away as they sit behind the relevant generalised link for those terms. Please click through to check all of the relevant pages to you.

Terms and Conditions - TV, Fibre, Phone (from 9 November 2022)

Oomph Terms and Conditions - TV, Fibre, Phone and mobile (from 17 June 2022)

Terms and Conditions – Stream from Virgin Media

Terms and Conditions - WiFi Guarantee with WiFi Max

Early disconnection fees

Home Phone Add Ons

Line rental saver

The TV fraud and anti-piracy stuff

HomeWorks - from 17 June 2022

Virgin Mobile - Other legal stuff from 17 June 2022

Early Disconnection Fees - Classic contracts

Early Disconnection Fees- PAYM & SIM Only Contract

Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022

Terms and Conditions – PAYG Mobile

Terms and Conditions – Pay Monthly and Pay Monthly SIM Only Contracts - from 17 June 2022

Terms and Conditions – Family Plans

Traffic management policy

Virgin Mobile Spending Caps Policy

Terms and Conditions - Netflix

Terms and Conditions - Disney+

Terms and Conditions - Virgin TV Go

Terms and Conditions - My Virgin Media app

Terms and Conditions - Virgin Media WiFi

Terms and Conditions - Virgin Media London Underground WiFi Service

Terms and Conditions - Virgin Media Kids app

Terms and Conditions - Virgin Media Store

Terms and Conditions - Virgin TV Edit Competition terms and conditions

Terms and Conditions - Virgin Media Essential broadband

Acceptable Use Policy

Acceptable Use explained

Acceptable Use Policy (Mobile)

Traffic Management: Cable services

Virgin Media Privacy Policy

Virgin Media Speeds Policy

Virgin Media Automatic Compensation Scheme

Credit Checking Policy

Online Shopping

HTTPS browsing on

Terms of Use

Terms of Use on your Mobile

Our Codes of Practice

Consumer Complaint Code of Practice


Registered office

Panellist Agreement

O2 Terms

If your household is with both Virgin Media and O2 with Volt benefits, you can read O2’s terms on the O2 site

Extras from O2

Get up to 6 months on us depending on eligible tariff you select (“Extra Period”). Up to 6 months Extra Period:  Cafeyn, McAfee, Audible Amazon Music Unlimited and Disney+. You’ll be automatically opted a paid monthly subscription after Extra Period: Cafeyn £7.99pm, McAfee £4.99pm, Audible £7.99, Amazon Music Unlimited £9.99, Disney+ £7.99pm. Opt out at any time. Offer may be withdrawn at any time. Charges applied to O2 bill & are subject to change. Eligibility & redemption: must purchase new eligible tariff direct from O2. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Excludes Amazon Prime Video for purchases made via a Virgin Media sales channel or O2 tariffs that are part of a bundle or service with Virgin Media. Disney+: cannot benefit from more than one Extra Period. RRP £7.99pm. International Bolt On: direct with O2, terms & additional charges apply. Will apply for 36 months or until you leave, cancel or upgrade. Costs £1pm or is free depending on eligible tariff you select, £3pm thereafter. The O2 Travel Inclusive Zone Extra is a daily allowance of unlimited minutes, unlimited texts, and speed capped data roaming (capped at 500kbps) subject to fair usage at no extra charge, in one of our 27 international destinations, non-commercial use only. No upper use limit on data but traffic management steps will apply. Will apply for 36 months or until you leave, cancel or upgrade. Terms & additional charges apply. Tariff eligibility criteria applies which includes being a UK resident, 18+. For how to claim & full terms:

Priority from O2

Priority is an O2 service. Active Virgin Media broadband customers only. 16+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or