Switch broadband provider

It's quick and easy to change broadband provider. And because we run our own network, unlike a lot of providers, we can get all your services up and running on the same day.

Most of the time, we can remotely switch on your broadband without a technician. At checkout, when you’re signing up, you’ll find out if this QuickStart option is available to you.

When you’ve signed up, we’ll confirm how your broadband is being installed and the date. Please contact your current provider, to cancel your contract and let them know your confirmed Virgin Media installation date. Since we’re on a different network to other broadband providers, we can’t manage the cancellation for you.

If you need to change your Virgin Media installation date, maybe your notice period with your current provider is longer than you’d expected, sign in on My Virgin Media account and ask to reschedule.

Don’t feel you have to wait. You could order your new Virgin Media broadband before you cancel with your current provider.

When you sign up, there’s a £35 activation fee. This pays for a Virgin Media technician to check that your new broadband is set up correctly (we can do this remotely or pop over to your place). If you need us to put any wiring in, you may also be charged an installation fee, starting from £30 for a standard installation.

Extra costs to look out for are early termination charges from your current provider if you’re switching broadband before the end of your minimum term. Check the terms and conditions of your current deal for the details.

Depends on your installation date. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property. If our technician needs to install our cables and switch your broadband over, it will take more time, but you’ll be offered the next available installation visit when you place your order.

If you picked QuickStart, we’ll pop a Virgin Media WiFi Hub in the post. Track your order by signing in on My Virgin Media. Here’s how to install your broadband.

If you time things right, you shouldn’t lose internet access when you switch broadband provider.

• Try to stay connected to your current provider right up until you switch broadband, to help avoid loss of service.
  
  
• Have a short overlap between your old provider and Virgin Media, for a seamless broadband switch to your new superfast fibre.

You can let us know you’d like to keep your landline number when you’re placing your broadband and phone order. We’ll contact your phone provider for you and try to switch your current number to Virgin Media.