How to manage my Virgin Media email account

Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place.

How to add another email account into Virgin Media Mail

1. Select the Add email account menu option on the left hand menu
2. In the Add mail account window, enter the email address and password for your external email account and selectAdd
3. You’ll get confirmation that your external email account has been set up
4. Select Close and you will now be able to use the external email account

How to display messages of an external email account
Each additional email account you set up will have its own folder. Any messages received will be located in the appropriate folder. Or, if you have enabled Unified Mail for the account, you will also see the messages in the Unified Mail folder. See Unified Mail in Virgin Media Mail for more information.

How to send messages using an external email account

1. Open the folder with the name you have given the email account
2. From a laptop or desktop computer select Compose, or from a Mobile click the pencil icon to start a new email.
3. Write your message, address it and hit Send when you’re ready.

How to change the settings of an external email account

1. From a laptop or desktop computer, click the cogwheel icon, or from a Mobile tap the top right circle icon.
2. Select the Settings menu option
3. Select Accounts in the side menu
4. Select Edit or the pencil icon next to the account you want to change the settings on – this will pop up with the mail account settings
5. Change the settings as necessary
6. Select Save at the bottom of the window

How to remove an external email account

1. From a laptop or desktop computer, click the cogwheel icon or from a Mobile tap the top right circle icon.
2. Select the Settings menu option
3. Select Accounts in the side menu
4. Select the trashcan icon next to the email account you want to remove

• This setting automatically syncs your emails and folders from your Virgin Media email account to your device.
  
• This means if you receive or delete an email from your device it will automatically sync to any other devices set to use IMAP (including webmail).

• With this setting your device creates a copy of any emails and folders from your Virgin Media email account to your device.
• This means if you receive or delete an email from your device it will NOT sync to any other devices or your Virgin Media email, and the changes will only be visible on the device it was changed on.

An email client is a programme on your computer that receives and sends emails. Email clients save emails as files to your computer, so it’s different to using a web browser or app to access your emails.

You might find if you use an email client that your PC or laptop night not support it, and you might get errors or bugs. This is because Microsoft are decreasing their support of certain email clients.

1. Find out whether you’re using POP or IMAP
2. Follow the link in our device guide
3. Select your iOS device
4. Use the Ask us anything function to search for "check email account settings"

Follow the guide to Check your email account settings

Note: If you’re using an ntlworld.com email address, select your provider as virginmedia.com to make sure you receive the most up to date settings. This will not change your email address.
The server name still start with either POP3 or POP if you’re using a POP server, or IMAP if you’re using an IMAP server.

Please make sure the server settings in Outlook match the settings at email settings for all Virgin Media domains . This applies for POP, IMAP and SMTP server settings. If you need some help with changing your settings, we’ve put together some help.

Step 1

1. Find out whether you’re using POP or IMAP
2. Select File
3. Select Account Settings
4. Select Account settings again

Step 2
Select a server type and follow the instructions

POP Server

To update your POP Server settings:

1. Open Outlook
2. Select File
3. Select Account Settings
4. Select Account Settings again
5. Select the Virgin Media Mail account you wish to change
6. Select Change
7. You’ll see your current server settings
8. Update the mail servers addresses to:

• Incoming mail server: pop3.virginmedia.com
• Outgoing mail server (SMTP): smtp.virginmedia.com
• User Name: Your full email address

  9. Select More Settings

10. Select the Outgoing Server tab
11. Make sure My outgoing server (SMTP) requires authentication is ticked
12. Make sure Use same settings as my incoming mail server is ticked
13. Select the Advanced tab
14. Update the Incoming server (POP3) settings to:

• Port: 995
• Select: This server requires an encrypted connection (SSL/TLS)

15. Update the Outgoing server (SMTP) settings to:

• Port: 465
• In Use the following type of encrypted connection select: SSL / TLS

16. Select OK
17. To test your settings, select Automatically test account settings when Next is selected
18. Select Next
19. Once confirmed as working, you can close the Account Settings window

IMAP Server

To update your IMAP Server settings:

1. Open Outlook
2. Select File
3. Select Account Settings
4. Select Account Settings again
5. Select the Virgin Media Mail account you wish to change
6. Select Change
7. You’ll see your current server settings
8. Update the mail servers addresses to:

• Incoming mail server: imap.virginmedia.com
• Outgoing mail server (SMTP): smtp.virginmedia.com
• User Name: Your full email address

9. Select More Settings
10. Select the Outgoing Server tab
11. Make sure My outgoing server (SMTP) requires authentication is ticked
12. Make sure Use same settings as my incoming mail server is ticked
13. Select the Advanced tab
14. Update the Incoming server (IMAP) settings to:

• Port: 993
• In Use the following type of encrypted connection select SSL / TLS

15. Update the Outgoing server (SMTP) settings to:

• In Use the following type of encrypted connection select SSL / TLS

16. Select OK
17. To test your settings, select Automatically test account settings when Next is clicked
18. Select Next
19. Once confirmed as working, you can close the Account Settings window

Step 1 - Find out whether you’re using POP or IMAP

1. Open Mail
2. Go to File > Preferences
3. Select Accounts
4. Select your Virgin Media Mail account
5. Go to Server Settings

Step 2 - Select a server type and follow the instructions

POP Server

To update your POP Server settings:

1. Open Mail

• Go to File > Preferences
• Select Accounts
• Select your Virgin Media Mail account
• Select Server Settings

2. Change the Incoming Mail Server (POP) settings to:

• Username: Your full email address
• Host Name: pop3.virginmedia.com
• Port: 995
• Use TLS/SSL: Ticked

3. Change the Outgoing Mail Server (SMTP) settings to:

• Username: Your full email address
• Password: Your Virgin Media Mail password
• Host Name: smtp.virginmedia.com
• Port: 465
• Use TLS/SSL: Ticked

4. SelectSave

IMAP Server

To update your IMAP Server settings:

1. Open Mail

• Go to File > Preferences
• Select Accounts
• Select your Virgin Media Mail account
• Select Server Settings

2. Change the Incoming Mail Server (IMAP) settings to:

• Username: Your full email address
• Host Name: imap.virginmedia.com
• Port: 993
• Use TLS/SSL: Ticked

3. Change the Outgoing Mail Server (SMTP) settings to:

• Username: Your full email address
• Password: Your Virgin Media Mail password
• Host Name: smtp.virginmedia.com
• Port: 465
• Use TLS/SSL: Ticked

4. Select Save

Step 1 - Find out whether you’re using POP or IMAP

1. Open Mail then select Settings
2. Select Manage Accounts
3. Select your Virgin Media Mail account
4. Select Change Mailbox sync settings
5. Select Advanced mailbox settings

Step 2 - Select a server type and follow the instructions

POP Server

To update your POP Server settings:

1. Find Sync options
2. Virgin Media Mail POP settings no security
3. Update Incoming email server to: pop3.virginmedia.com
4. Update Outgoing (SMTP) email server to: smtp.virginmedia.com
5. Make sure the following are ticked:

• Outgoing server requires authentication
• Use the same username and password for sending email
• Require SSL for incoming email
• Require SSL for outgoing email

6. Select Done
7. Select **Save **to use your new email settings

IMAP Server

To update your IMAP Server settings:

1. Find Sync options
2. Virgin Media Mail IMAP settings no security
3. Update Incoming email server to: imap.virginmedia.com
4. Update Outgoing (SMTP) email server to: smtp.virginmedia.com
5. Make sure the following are ticked:

• Outgoing server requires authentication
• Use the same username and password for sending email
• Require SSL for incoming email
• Require SSL for outgoing email

6. Select Done
7. Select Save to use your new email settings

Step 1 - Find out whether you’re using POP or IMAP

1. Select your Virgin Media Mail address
2. Select View Settings for this account
3. Select Server Settings The server name still start with either POP3 or POP if you’re using a POP server, or IMAP if you’re using an IMAP server.

POP Server

To update your POP Server settings:

1. Open the Settings in your Email app
2. Select your email account
3. Go to the Advanced Settings and open Server Settings
4. Make sure your username is your full email address
5. Find the Incoming server settings
6. Change the POP3 settings to:

• POP3 server: pop3.virginmedia.com
• Security type: SSL
• Port: 995

7. Next find the Outgoing server settings
8. Change the SMTP server settings to:

• SMTP server: smtp.virginmedia.com
• Security type: SSL
• Port: 465

9. Turn on Authentication required before sending emails
10. Check that the username and password are filled in using your Virgin Media Mail address and password
11. Select Done to check and save your new setting

IMAP Server

To update your IMAP Server settings:

1. Open the Settings in your Email app
2. Select your email account
3. Go to the Advanced Settings and open Server Settings
4. Make sure your username is your full email address
5. Find the Incoming server settings
6. Change the IMAP settings to:

• IMAP server: imap.virginmedia.com
• Security type: SSL
• Port: 993

7. Next find the Outgoing server settings
8. Change the SMTP server settings to:

• SMTP server: smtp.virginmedia.com
• Security type: SSL
• Port: 465

9. Turn on Authentication required before sending emails
10. Check that the username and password are filled in using your Virgin Media Mail address and password
11. Select Done to check and save your new setting

Step 1 - Find out whether you’re using POP or IMAP

• Follow the link in our device support
• Select your Apple device
• Use the Ask us anything function to search for "check email account settings"
• Follow the guide to Check your email account settings
• Note: If you’re using an ntlworld.com email address, select your provider as virginmedia.com to make sure you receive the most up to date settings. This will not change your email address. The server name still start with either POP3 or POP if you’re using a POP server, or IMAP if you’re using an IMAP server.

Step 2 - Select a server type and follow the instructions

POP Server

To update your POP Server settings:

1. Open Settings, depending on your version of iOS this may found in:

• Settings > Mail > Contacts> Calendars
• Settings > Mail
• Settings > Accounts and Passwords
• Settings > Passwords & Accounts

2. Find the Incoming mail server settings
3. Change the POP settings to:

• Host Name: pop3.virginmedia.com
• Username: Your full email address

4. Select Advanced
5. Find Incoming Settings
6. Update the Settings to: • Select Use SSL • Server Port: 995
7. Go back to the account settings and select SMTP in the Outgoing mail server settings
8. Update the settings to:

• Host Name: smtp.virginmedia.com
• Username: Your full email address
• Password: Your Virgin Media Mail password
• Authentication: Password

9. Select Use SSL
10. Server Port: 465
11. Select Done to check and save your new SMTP settings. Your SMTP server name will updated to show smtp.virginmedia.com
12. Select Back to return to the mail settings, then select Done to check and save your new POP settings

IMAP Server

To update your IMAP Server settings:

1. Open Settings, depending on your version of iOS this may found in:

• Settings > Mail> Contacts > Calendars
• Settings > Mail
• Settings > Accounts and Passwords
• Settings > Passwords & Accounts

2. Find the Incoming mail server settings
3. Change the IMAP settings to:

• Host Name: imap.virginmedia.com
• Username: Your full email address

4. Select Advanced
5. Find Incoming Settings
6. Update the Settings to:

• Select Use SSL
• Server Port: 993

7. Select Back to go back to the account settings
8. Select SMTP in the Outgoing mail server settings
9. Select smtp.ntlworld.com
10. Find the Outgoing Mail Server settings
11. Update the settings to:

• Host Name: smtp.virginmedia.com
• Username: Your full email address
• Password: Your Virgin Media Mail password
• Authentication: Password
• Select Use SSL
• Server Port: 465

12. Select Done to check and save your new SMTP settings. Your SMTP server name will updated to show smtp.virginmedia.com
13. Select Back to return to the mail settings
14. Select Done to check and save your new IMAP settings

Step 1 - Find out whether you’re using POP or IMAP

• Follow the link in our device guide
• Select your Android device
• Use the Ask us anything function to search for "check email account settings"
• Follow the guide to Check your email account settings
• Note: If you’re using an ntlworld.com email address, select your provider as virginmedia.com to make sure you receive the most up to date settings. This will not change your email address. The server name still start with either POP3 or POP if you’re using a POP server, or IMAP if you’re using an IMAP server.

Step 2 - Select a server type and follow the instructions

POP Server

To update your POP Server settings:

1. Open the Settings in your Email app
2. Select your email account
3. Go to the Advanced Settings and open Server Settings
4. Make sure your username is your full email address
5. Find the Incoming server settings
6. Change the POP3 settings to:

• POP3 server: pop3.virginmedia.com
• Security type: SSL
• Port: 995

7. Next find the Outgoing server settings
8. Change the SMTP server settings to:

• SMTP server: smtp.virginmedia.com
• Security type: SSL
• Port: 465

9. Turn on Authentication required before sending emails
10. Check that the username and password are filled in using your Virgin Media Mail address and password
11. Select Done to check and save your new setting

IMAP Server

To update your IMAP Server settings:

1. Open the Settings in your Email app
2. Select your email account
3. Go to the Advanced Settings and open Server Settings
4. Make sure your username is your full email address
5. Find the Incoming server settings
6. Change the IMAP settings to:

• IMAP server: imap.virginmedia.com
• Security type: SSL
• Port: 993

7. Next find the Outgoing server settings
8. Change the SMTP server settings to:

• SMTP server: smtp.virginmedia.com
• Security type: SSL
• Port: 465

9. Turn on Authentication required before sending emails
10. Check that the username and password are filled in using your Virgin Media Mail address and password
11. Select Done to check and save your new setting

1. Drag and drop the email to a different folder.
2. Or from a desktop or laptop computer, select an email and tap ≡ > Move > choose the folder > Move.

From the Inbox, select an email and tap ≡ >Copy > choose the folder > Copy.

From a desktop or laptop computer, select an email in the Inbox and tap ≡ > Save as file > then follow your operating system’s instructions to save the file.

The paperclip icon in the Inbox is displayed next to emails with attachments.

1. From a desktop or laptop computer, tap to open the email with the attachment.
   
2. Look for the paperclip icon and attachment(s) and select the Download option next to them.
   
3. Follow your operating system’s instructions to save the file(s) to a folder of your choice.
   

1. Open the email you want to forward.
   
2. Tap on the Forward or → option. This starts creating a new email including the email to be forwarded plus any attachments.
   
3. Enter the address of the email address you want to forward the email to in the To line.
   
4. Enter any message and signature you want to include in the main body of the email, above the forwarded copy.
   
5. Tap Send.
   

From a desktop or laptop computer, select an email and tap ≡ >Print then follow your operating system’s instructions to print the file..

1. Select a read email
2. Select the ≡ icon in the main toolbar.
3. Select Mark as unread in the menu.

If the email is part of a conversation, all messages received for this conversation are marked as unread.

In order to mark this email as read, select in the main toolbar again > on Mark as read

1. From a desktop or laptop computer select an email folder in the folder tree.
2. Select the Folder-specific ≡ next to the folder name.
3. Select Mark all messages as read.

By default, Virgin Media Mail lists the messages by when they are received. You can change this to view messages by Conversation.

To do this:

1. Select the Sort by option at the top of the messages list.
   
2. Select Conversations option to turn this feature on or off.

1. Select the View option.
   
2. You'll get a list of options to change the layout:

• Vertical
  
• Compact
  
• Horizontal
  
• List

Select the Spam message or annoying email and tap ≡ > Add sender to Blocklist > Add

1. To unblock, select the cogwheel icon and select Settings
2. Select E-mail > Blocklist > select the email address you’re unblocking > Remove Selected

1. Select the cogwheel icon and select Settings > Email > Filter Rules > Add new rule
2. Give the rule a name, then tap Add Condition to choose what will trigger the filter
3. Decide how the filter will apply by tapping to switch between Apply rule if all conditions are met or Apply rule if any condition is met
4. Select Add Action and decide what you want the filter to do then Save

To edit an existing rule, click the cogwheel icon and select Settings > Email > Filter Rule > Edit (the option next to the filter you want to change). Then change the rule according to your new requirements and Save.

Alternatively, tap:

• Disable to temporarily stop the filter • Delete (trashcan icon) to permanently remove the filter • Enable to reuse a disabled filter

If you have at least two filters, you can re-order them by dragging and dropping each one where you want.

Select one email or the empty check box next to several, then select:

• Virgin Media Mail’s Delete (trashcan) button
  
• Or the delete or backspace button on your keyboard

Select a folder from the list on the left and tap ≡ for folder-specific actions and choose to:

• Delete All Messages
  
• Or Delete. This erases the whole folder, including subfolders (you can’t restore those).

• Wait 7 days for the Trash folder to automatically delete your messages
  
• Or open your Trash folder, select the emails, then tap the trashcan icon or Delete key

Once deleted from Trash, messages can’t be recovered afterwards. They’re gone forever.

To clean up your email, for desktop/laptop, select the folder required, then select ≡ > Clean Up. For mobile, tap Edit in the Folder menu, then tap the folder required and select Clean Up.

This deletes all the greyed out emails in your Virgin Media Mail inbox – the messages, deleted from your other email accounts (Outlook, say), with a strike through their text.

You don’t have to delete messages to tidy up your mailbox. Just move messages (90 days or older) to your Archive folder and they’ll be sorted for you by date received in subfolders for each calendar year; here’s how:

1. (For desktop/laptop), select the folder required and select ≡ for folder specific actions > Archive old messages
2. (For mobile), in the Email Folders view, tap Edit, then select the folder required > Archive old messages
3. This opens the Archive Messages window, then tap Archive

To export your contacts, using a desktop/laptop:

1. Go to mail.virginmedia.com and sign in using your My Virgin Media details
2. Go to Address Book and select ≡
3. Click Export then select CSV
4. Tick Include Distribution Lists (if you want these), then hit Export
5. Follow any instructions from your operating system to save the contacts to a folder of your choice.
6. Check the folder for your saved CSV file and follow the in-app help prompts to transfer your address book to another type of email (Outlook, say).