Looking for our terms and conditions? You've come to the right place. We've set it all out in black and white.
From 17th June 2022, we’re updating our Legal Stuff for our services because of new Ofcom regulations designed to improve your rights when we make changes to your services. We’ve also made it clearer which changes are allowed under the contracts. Some of the changes taking effect from 17 June 2022 are shown as separate links listed below, whilst other updated terms are two clicks away as they sit behind the relevant generalised link for those terms. Please click through to check all of the relevant pages to you.
Terms and Conditions - TV, Fibre, Phone (from 9 November 2022)
Oomph Terms and Conditions - TV, Fibre, Phone and mobile (from 17 June 2022)
Terms and Conditions – Stream from Virgin Media
Terms and Conditions - WiFi Guarantee with WiFi Max
The TV fraud and anti-piracy stuff
Virgin Mobile - Other legal stuff from 17 June 2022
Early Disconnection Fees - Classic contracts
Early Disconnection Fees- PAYM & SIM Only Contract
Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022
Terms and Conditions – PAYG Mobile
Terms and Conditions – Pay Monthly and Pay Monthly SIM Only Contracts - from 17 June 2022
Terms and Conditions – Family Plans
Virgin Mobile Spending Caps Policy
Terms and Conditions - Netflix
Terms and Conditions - Disney+
Terms and Conditions - Virgin TV Go
Terms and Conditions - My Virgin Media app
Terms and Conditions - Virgin Media WiFi
Terms and Conditions - Virgin Media London Underground WiFi Service
Terms and Conditions - Virgin Media Kids app
Terms and Conditions - Virgin Media Store
Terms and Conditions - Virgin TV Edit Competition terms and conditions
Terms and Conditions - Virgin Media Essential broadband
Acceptable Use Policy (Mobile)
Traffic Management: Cable services
Virgin Media Automatic Compensation Scheme
HTTPS browsing on Virginmedia.com
Consumer Complaint Code of Practice
If your household is with both Virgin Media and O2 with Volt benefits, you can read O2’s terms on the O2 site https://www.o2.co.uk/termsandconditions.
Priority is an O2 service. Active Virgin Media broadband customers only. 16+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or o2.co.uk/terms.