Being able to apologize sincerely, without getting defensive or huffy, is a sign of maturity and strength. It shows that you're not too big or important to be vulnerable, too.
"I'd overcommitted myself – only to find I couldn’t possibly deliver on everything I’d promised. I had no choice but to communicate the issue in the best way I could."
Bruna Martinuzzi speaks to body language experts, Joe Navarro and Anne-Maartje Oud, who share their tips on how to use non-verbal cues to help make your people feel at ease.
"There are many irritating people out there: from the story one-uppers and interrupters to the lazy good-for-nothings, know-it-alls, and lip-smackers. In fact, you may even work with a few of them." - Rosie Robinson
"The study shows that people who have spent time assimilating one or more cultures are better able to generate creative ideas" - Bruna Martinuzzi
Check out our brand new video with Mind Tools' Content Editor/Writer, Jonathan Hancock, who shares his handy hints for putting on a great presentation – in spite of any nerves
"The study also suggests that persistently practicing these power poses can, over time, improve our health and wellbeing" - Lucy Bishop
"We are not hardwired for working/living in silos. Connectedness helps us cooperate and think better" – Yolande Conradie
We asked our social media friends and followers for their top tips on how to handle difficult virtual conversations. Here's a selection of the best responses
What makes you sit up and listen to someone? In our latest Expert Interview podcast, we learn about the eight traits of effective communicators